About Us
Our team
Nexus Global Management is a Los Angeles–based outsourcing and customer experience solutions company specializing in virtual agents, live support, and back-office operations. We blend AI automation with human support expertise to deliver cost-efficient, scalable, and high-quality customer experiences for global brands across industries such as sports media, OTT streaming, eCommerce, fintech, and technology.
Mission
To empower organizations with intelligent, multilingual customer support solutions that enhance satisfaction, efficiency, and brand loyalty.
Vision
To be the leading hybrid BPO—where AI and human intelligence work together to redefine the future of customer experience.
Industry Overview:
The global contact center outsourcing industry is valued at $110 billion (2025) and expected to surpass $150 billion by 2030, driven by AI, automation, and multilingual global coverage.
Target Markets:
- Sports & Streaming
- FinTech & Subscription Services
- eCommerce & Retail
- SaaS & Technology
- Travel & Hospitality
Nexus Competitive Advantage:
- U.S.-based leadership with offshore scalability
- AI-first model for efficiency and cost savings
- Proven integration with Zendesk, Salesforce, and Twilio
- Multilingual coverage and 24/7 operations